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Grenlec Announces Changes in Procedures in Response to Covid-19 Threat


Thursday,
19 March 2020:
  As an essential service provider, Grenlec’s
first priority is to safeguard you and our team members, while maintaining a
reliable electricity supply for your homes, businesses and emergency response
facilities.

We are monitoring the developments related to
Covid-19 Pandemic and will adjust our plans as required.

Consequently, we are providing these temporary
guidelines for interacting with us. We anticipate your cooperation as we work
together to limit the potential impact of Covid-19.

  • If
    you are exhibiting any cold, flu or Covid-19 symptoms, please postpone your
    visit to us and ask someone you trust to do it for you.
  • We
    strongly encourage you to use online banking and our cheque drop boxes to make
    payments to Grenlec.
  • If
    you choose to visit us:

    • Please
      maintain at least 6 ft. distance between yourself, our team members and other
      customers.
  • Bear
    in mind that we may not be able to accommodate all customers inside our
    Customer Care Centres at the same time. Service may be slower. Please be
    patient with us.
  • We
    have changed our cleaning procedures to meet the recommendations from health
    officials, including wiping door handles and counters periodically throughout
    the day.
  • For
    bill balances: Call our 24-hour Bill Enquiry Service 237. Keep your access
    number ready and select 2.

We
urge you to follow the advice from the World Health Organisation and our
Ministry of Health to:

  • Wash
    your hands frequently with soap and water for at least 20 seconds or sanitise
    them if soap and water are not available.
  • For
    your own protection, avoid touching your eyes, nose and mouth.
  • Practice
    respiratory hygiene: Cover your mouth and nose with your bent elbow or tissue when
    you cough or sneeze. Dispose of used tissues immediately.

While
we will post updates to our Facebook page, please help us to keep you informed
by sending your email address and mobile # to grenleccurrent@grenlec.com.

Please
accept our best wishes for your health and well-being and that of your family
and employees.





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