19 March 2020: As an essential service provider, Grenlec’s
first priority is to safeguard you and our team members, while maintaining a
reliable electricity supply for your homes, businesses and emergency response
We are monitoring the developments related to
Covid-19 Pandemic and will adjust our plans as required.
Consequently, we are providing these temporary
guidelines for interacting with us. We anticipate your cooperation as we work
together to limit the potential impact of Covid-19.
you are exhibiting any cold, flu or Covid-19 symptoms, please postpone your
visit to us and ask someone you trust to do it for you.
strongly encourage you to use online banking and our cheque drop boxes to make
payments to Grenlec.
you choose to visit us:
maintain at least 6 ft. distance between yourself, our team members and other
in mind that we may not be able to accommodate all customers inside our
Customer Care Centres at the same time. Service may be slower. Please be
patient with us.
have changed our cleaning procedures to meet the recommendations from health
officials, including wiping door handles and counters periodically throughout
bill balances: Call our 24-hour Bill Enquiry Service 237. Keep your access
number ready and select 2.
urge you to follow the advice from the World Health Organisation and our
Ministry of Health to:
your hands frequently with soap and water for at least 20 seconds or sanitise
them if soap and water are not available.
your own protection, avoid touching your eyes, nose and mouth.
respiratory hygiene: Cover your mouth and nose with your bent elbow or tissue when
you cough or sneeze. Dispose of used tissues immediately.
we will post updates to our Facebook page, please help us to keep you informed
by sending your email address and mobile # to email@example.com.
accept our best wishes for your health and well-being and that of your family